Wdw costuming shift exchange3/16/2023 They had a good discussion, reviewed the SCADA displays and other electronic displays, looked at the shift log together, and discussed the schedule of events that had occurred and were planned for the next shift. I observed a shift change between two Controllers. Use the shift change checklist during shift change.Ĭhecklists seem able to defend anyone, even the experienced, against failure in many more tasks than we realized. Managers should review logs once a week for accuracy and completeness.ģ. There should be a procedure that specifies what information is required to be entered in logs. It is better to record more information than you prefer. Some people write extensive notes others record very little. They write down what is important to them.” He replied, “They are supposed to write everything down. I repeated, “Everything? It is hard for me to believe that every person here writes down everything that occurred during a shift.” He said, “Everyone of us writes down everything that happened.” I was quizzing an employee about what was recorded in the shift log. Whether the “ink” is actual or electronic, record the information. The purpose of the logs is to create an ongoing record, not a daily diary that can only be used at shift change. They think they will remember what happened. Some people do not want to write anything down. Information, it does not matter if the company provides a $5.00 notebook or a $500,000 software package. Some companies have several methods of providing information. Most companies have a method for recording that information in a shift log or log book. For example, there may be equipment out of service or there be a maintenance project underway. To ensure they can see other issues that might affect their performance during their shift. When they return to work, it is necessary for them to know what occurred while they were absent to increase their awareness of the current situation and One of the few advantages for most shift workers is that they can leave their responsibilities in the control room during their off time between shifts and on their days off. The palest ink is better than the best memory. Record the information during a shift that enables the next Controller to see what occurred during the previous shifts. Controller training programs should include lessons on shift change practices that include how to talk about important issues, how to convey critical information, how to listen actively, and how to avoid distractions during the conversation at shift change.Ģ. To understand backwards, the Controller who is being relieved can tell the oncoming Controller what occurred. That Controller has to “understand backwards” to know what has occurred during the past shift. When a person shows up to assume a shift, the Controller is “living forwards” for the next twelve hours. Does that seem strange to you? I would have to ask questions in order to be confident that I understood what had occurred during his shift. Responsibility was transferred to you with no words being spoken. If you did not ask any questions, he would get up after a few minutes and leave the facility. He would not say a word unless you asked him a direct question. He would be sitting in the chair next to the desk. When he was relieved, the man would have all the forms and paperwork completed. Jack Godwin, my first supervisor at Colonial Pipeline in 1974, told me about a coworker on the Evangeline Pipeline system. Have a meaningful conversation with one another about what has occurred during the current shift and what is planned for the next shift. Do you wonder why? What could be done to improve performance in this area?ġ. However, I have observed shift changes in many control rooms that are less than effective. Ideal Controllers working in ideal control room should have no problems executing an effective shift change. Procedure and process, including the use of checklists and/or shift logs. The inspection questions, and API Recommended Practice 1168 contain all the information that people should need to develop and implement a shift change Then develop and implement a procedure that includes the types of information that should be discussed at shift change. First establish a method for recording the transfer of responsibility from one The shift change requirements in the CRM regulations should be fairly straightforward to meet. Life can only be understood backwards, but it must be lived forwards.
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